At kandkbags.com, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not happy with your order, we are here to help. Please review our Return and Refund Policy for more details.
1. Returns
We accept returns within 7 days of receiving your order. To be eligible for a return, your item must meet the following conditions:
- The product must be unused, unwashed, and in the same condition that you received it.
- The product must be in its original packaging with all tags, labels, and accessories included.
- You must have the original receipt or proof of purchase.
2. Return Process
To initiate a return, please follow these steps:
- Contact us at kandkbag@gmail.com with your order number and the reason for the return.
- Once your return is approved, we will provide you with a return shipping label and instructions on where to send your item.
- Pack your item securely, including all original packaging and materials, and send it back to us.
Return Shipping Costs
- If the return is due to an error on our part (e.g., wrong or defective product), we will cover the return shipping costs.
- If the return is for any other reason (e.g., change of mind), the customer will be responsible for the return shipping costs.
3. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Partial Refunds
In certain situations, only partial refunds may be granted:
- Products with obvious signs of use
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Items returned after 7 days from delivery
4. Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account or credit card statement.
- Then, contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at Kandkbag@gmail.com
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email Address].
6. Cancellations
You may cancel your order within 24 hours of placing it. Once your order has been processed and shipped, cancellations are no longer possible. Please refer to our return policy for handling such situations.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Keerthana selvanath
kandkbags.com
Kandkbag@gmail.com
7904019330
